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24 Mar 2014

Dicari CS Untuk Supermal Karawaci

Job Description

                  PT Supermal Karawaci

We are one of Indonesia’s largest one-stop shopping and entertainment center in west district of Jakarta. Currently, we are looking for highly dedicated and qualified applicant to fill the position of :

Customer Service Officer


Giving the best service for all customers in question and answer process, complaint handling and paging information

Main Duties:

  • Helping customer to give information about mall (tenants, events, facility, etc) in order to customer question and answer.
  • Handling Customer Complaint, follow-up and monitor the complaint until done and make sure all complaint was handled with clear and customer happy.
  • Care and responsive to all things  that can be as problem and inconvenience for customer especially at public area and facility.
  • Do mall orientation everyday in order to update all tenant info and promotion, finding all things  that can be as problem and inconvenience for customer especially at public area and facility.
  • Entry customer registration, transaction and redemption benefit accordingly to  VIP Membership Program
  • Serve customer in order to temporary using of wheel chair and VIP Kids Trolley
  • Serve customer in order to taxi request and car call
  • Paging information and promotion to all customer by paging system.
  • Submit daily job duty report to Team Leader Customer Service on everyday.
  • Perform Morning Greeting everyday in front of main entrance with Door Greeter and Security


Other Related Duties:

  • Collect Customer Traffic Counting Data on everyday
  • Responsible and maintain cleanness of Uniform.
  • Maintain cleanness and prepare and make sure good perform of all service facility and work station (PC, Telephony, System Application) on CONCIERGE desk


  • Single
  • Have a good health condition
  • Min 18 years old and Max 27 years old
  • Educational background min Senior High School, prefered D3
  • Min height 158 cm and Max 172 cm
  • Have ideal and proportional body
  • Not wearing glasses and no color blindness
  • Fluent in English (oral and written)
  • full body photo must be attached (not close up)
  • Min 1 years experience in Customer Service
  • Able to use Microsoft Office
  • Good Communication/Pro Active, Dicipline, Teamwork

How to Apply

If you fulfill the criteria above, send a complete CV to: HRD – Recruitment ( Ibu Tutut’s desk ) Or via email to:

Apply for this Job